In this position, you will provide technical support for PAPI Hoists Service, Process Automation Process Industries (PAPI), delivering superior, professional service, remotely or on site. You will execute service work as part of the ABB Hoisting Service Team specializing in mine hoist systems. You will learn and be involved on the complete hoisting system including mechanics and hydraulics with a specific focus on electrical powertrain and controls. Act as the technical point of contact person between customers and extended ABB teams. Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start up, through to life cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

15

Hoisting Service Manager

• This role will be the key point of contact for all technical aspects after the system start up as well as leading the maintenance program for the hoist systems
• Providing on site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on site activity in different Service categories
• Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future
• Reporting work done in a timely manner and following up when needed
• Making suggestions for product, quality and customer service improvements, and discussing them with management
• Require hands on support at customer sites

• Associate degree required in a related field, preferably electrical and minimum 5 years of related experience with industrial systems required or High School Diploma and minimum 7 years of related experience required
• Mine hoist systems knowledge and experience are a definite asset
• Strong customer focus and the ability to relate well to customer needs
• Strong interpersonal, leadership and organizational skills
• Must be able to work in a multi disciplined service environment often under pressure filled conditions
• Excellent communication skills including the ability to write reports and speak effectively before customers or employees
• Current Valid passport and driver's license
• Ability to work in Canada, United States and Mexico as required
• Travel will be required, including internationally
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid