This position functions as the liaison between Hometown Health, brokers and their respective office staff. The incumbent is responsible for the timely and accurate investigation of broker concerns through open lines of all levels of communication. The incumbent is responsible for establishing and maintaining educational and instructional materials in an effort to provide ongoing information to the brokers and their staff regarding policies and procedures with business interactions and mutual expectations with Hometown Health.

This position is challenged to keep the Sales & Retention Director and other appropriate management staff informed of opinions, viewpoints, and perceptions of Hometown Health's broker community. The information gathered will be used in policy formulation and process improvement opportunities. This position is also challenged in being knowledgeable in broker onboarding, broker commissions systems, and daily business interactions between brokers and our organization, while exceeding expectations and maintaining positive working relationships with our broker community.

Incumbent must show ability to gain additional educational, training and communication skills to educate and train brokers and their staff. Ability to promote individual and team excellence with our broker community while maintaining confidentiality. Strong organizational skills and ability to prioritize tasks to maintain efficiency in a busy environment.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. Two-year college degree from an accredited college. This requirement can be substituted by two years of provider office or managed care experience in the health care industry.

Experience:

Preference given to those applicants with three years experience in a position which involved extensive customer service and/or training skills. Working knowledge of health insurance industry is preferred. Requires minimum of one-year computer experience with preference given to those applicants with Excel and/or Word.

License(s):

None

Certification(s):

None

Computer / Typing:

Must possess the skills that are necessary to complete online learning requirements for job-specific competencies, including access to online forms and policies, with an elevated level of applications comprehension.