The incumbent schedules examinations for Renown Health locations. The major challenges for this position are answering multiple phone line systems with heavy volume of calls, processing a high volume of paperwork, scheduling procedures accurately. Position requires knowledge of pertinent exams (excluding specialty exams - imaging), and possessing the ability to communicate pertinent and accurate information to the patient, patient families, community, and other healthcare professionals in a positive, professional, and confident manner. The incumbent is further challenged to possess the ability to function efficiently, accurately, and pleasantly under pressure, identify and maintain priorities, and to simultaneously respond to requests from a variety of individuals while remaining courteous and professional. This position holds high standards of performance and respect for confidentiality, as well as providing a superior level of customer service at all times and knowledge while dealing with individuals of all levels. This position does not provide patient care.
|